Request assistance

If you require assistance when travelling through the airport you must notify your airline, tour operator or travel agent in advance. 

You will need to let them know your assistance requirements and whether you are travelling with a mobility aid or assistance dog. If you have booked the flights online, some airlines provide an option to book assistance in the "My Booking" section of the airline or tour operator's website.

The airline, tour operator or travel agent should be notified no later than 48 hours before you are due to travel. 

Our ground handling agent Menzies Aviation will make every effort to accommodate your needs if you turn up at the airport without prior booking, however, please be aware that this can sometimes result in longer waiting times for assistance. 

On arriving at the airport before your flight, please make yourself known to our ground handling agent at the airline's Check-In or Bag Drop desks in the check-In hall. The ground staff will then finalise the appropriate assistance.