The security officer, where required will help you get prepared for screening. If you require assistance lifting baggage onto the x-ray belt, please ask; we are happy to help.

You will be asked to remove all coats, jackets, and hats. If you feel this may make you feel uncomfortable, please ask for the supervisor, who will offer a search in a private location.

Please remember to remove all large electrical items and liquids from your bag before screening. Any medication larger than the 100ml limit must be accompanied by a doctor’s letter; this will be checked by your security officer.

Ensure the security officer is aware of any medical devices carried and its location, you will not be asked to remove this from your person for screening. If any spare devices are being carried these should be removed from your luggage for screening.

If you are selected for search, the security officer will make reasonable adjustments if necessary. This should be achieved by discussion with you, the passenger.

Customers with visible and non-visible disabilities must be aware the Security Officer is under a legal obligation to ensure as far as reasonably practicable there are no prohibited articles.

Personal Protective Equipment (PPE)

You may choose to wear PPE. Our security officers may ask you to show your face during screening; your face covering will not be touched by any other person but you.

If you are asked to remove your shoes for screening, we offer foot coverings to ensure your feet stay clean.

Screening

All persons and items carried entering a Security Restricted Area will be subject to screening, this may include additional checks carried out by a Security Officer.

Additional screening may be carried out on your body that may feel a little intrusive and personal but remember the Security Officer is just carrying out their job. If you have any sore / sensitive areas on your body or fitted medical devices / equipment (for example an insulin pump or ostomy bag), please inform the Security Officer if a manual search is required.

If this search is not something you would like to take place in public ask for a private search. Our officers are happy to help.

Items which are selected for additional screening may require the Security Officer to empty the contents of your bag, a request can be made to conduct this on a private area.

If you have any concerns please do hesitate to speak to the Supervisor.