Last updated: 29 April 2025

Our Privacy Promise

We are committed to protecting your personal information and ensuring transparency in how we handle your data. Our promise to you:

- We will collect, use, and store your personal data in a safe and secure way.
- We will only use your personal data for clearly stated and lawful purposes.
- We will keep you informed about how your data is used and who it may be shared with.

Who We Are

This website is operated by Isle of Man Airport, part of the Isle of Man Government. For the purposes of data protection legislation, we are the data controller of any personal data you provide through our website or social media channels.

If you have any questions, please contact our Data Protection Officer:

Email: DPO-DOI@gov.im
Telephone: +44 (0) 1624 686785

Information We Collect

We may collect and process the following information when you use our website or interact with our social media channels:

1. Website Usage Data

- IP address
- Browser type and version
- Device and operating system information
- Pages visited and time spent on site
- Referral source

2. Form Submissions

When you complete forms on our website, we collect the data you enter (e.g., name, contact details, message content).

3. Social Media Interactions

If you interact with us on platforms like Facebook or X (formerly Twitter), we may collect:
- Your public profile name
- Any content you post in messages to us
- Details visible from your profile if it is set to public

How We Use Your Information

We process your data only where we have a lawful basis, which includes:

Purpose: Responding to queries, complaints, or feedback via website forms
Lawful Basis: Legitimate interest – to respond and provide customer service

Purpose: Interacting with you on social media
Lawful Basis: Legitimate interest – to maintain public engagement and communication

Purpose: Analysing website traffic to improve user experience
Lawful Basis: Legitimate interest – to improve services and user navigation

You have the right to object to our use of your data based on legitimate interests. To do so, please contact us at admin@iom-airport.com.

Retention of Personal Data

• Social media interactions: Retained for 2 years unless needed for ongoing matters.
• Website form submissions: Retained in line with our internal data retention policies (typically 12–24 months unless otherwise required by law).

Your Rights Under Data Protection Law

Under the Isle of Man’s Data Protection Act 2018 (which implements the UK GDPR), you have the right to:

- Access your data (Subject Access Request)
- Request correction of inaccurate data
- Request erasure (“right to be forgotten”) where appropriate
- Restrict or object to processing
- Data portability (where applicable)

To exercise any of these rights, please contact our Data Protection Officer at DPO-DOI@gov.im.

If You’re Not Satisfied

If you’re unhappy with our handling of your data, you can lodge a complaint with the Isle of Man Information Commissioner:
Website: www.inforights.im

Cookies and Tracking Technologies

What Are Cookies?
Cookies are small text files stored on your device to improve your experience and gather usage data.

Types of Cookies We Use

- Strictly Necessary: Required for essential functionality (e.g. payment systems). No consent needed.
- Performance Cookies: Help us analyse how visitors use our site. These do not collect identifiable information.
- Functionality Cookies: Remember settings or preferences to enhance your experience.
- Targeting/Advertising Cookies: Placed by trusted third parties to deliver relevant ads and limit ad repetition.

Managing Your Cookies

You can manage your cookie preferences via your browser settings. Each browser is different, so check the Help section for instructions. Please note: disabling cookies may affect website functionality.

External Links

Our website may contain links to other websites. This privacy policy applies only to our site. We encourage you to read the privacy notices of any external sites you visit.

Updates to This Privacy Notice

We review our privacy policy regularly. Any updates will be posted on this page with the updated date above.