Assistance and Accessibility
We are dedicated to providing an inclusive and welcoming environment for all passengers. Our commitment to accessibility ensures that every traveller, regardless of ability, can enjoy a smooth and comfortable journey through our facilities.
Your comfort and convenience are our priority, and we are here to assist you every step of your journey.
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Request assistance
If you require assistance when travelling through the airport you must notify your airline, tour operator or travel agent in advance. You will need to let them know your assistance requirements and whether you are travelling with a mobility aid or assistance dog. If you have booked the flights online, some airlines provide an option to book assistance in the "My Booking" section of the airline or tour operator's website. The airline, tour operator or travel agent should be notified no later than 48 hours before you are due to travel.
Our ground handling agent Menzies Aviation will make every effort to accommodate your needs if you turn up at the airport without prior booking, however, please be aware that this can sometimes result in longer waiting times for assistance.
On arriving at the airport before your flight, please make yourself known to our ground handling agent at the airline's Check-in or Bag Drop desks in the check-in hall. The ground staff will then finalise the appropriate assistance.
Travelling with your own mobility equipment
You should contact your Airline at least 48 hours before Departure if you are planning to bring your own equipment such as a wheelchair or an electric mobility aid. Once booked via the airline or travel agent, this information is then passed to our ground handling agent Menzies Aviation who can be prepared to assist you and handle your equipment.
You can use your own wheelchair or electric mobility aid, if you wish all the way to the aircraft or you can use an airport wheelchair.
For arrival flights, our ground handling agent Menzies Aviation will either provide you with your own wheelchair or electric mobility aid or an airport wheelchair at the aircraft. You can always transfer to your own wheelchair or electric mobility aid further along your arrival journey.
For more information and guidance, the Civil Aviation Authority (CAA) provides valuable advice. Feel free to explore their insights on special assistance by visiting their website.
Hidden Disabilities Sunflower
Isle of Man airport has proudly adopted the Sunflower, a symbol of our commitment to creating a welcoming environment for everyone, including those with non-visible disabilities.
What are non-visible disabilities?
Non-visible disabilities are conditions that may not be immediately apparent but can significantly impact an individual's daily life.
Non-visible disabilities encompass a wide range of disabilities, illnesses and neurodiversity. We extend a warm welcome to anyone with any non-visible disability.
Below are some examples of how we can help:
- Autism Spectrum Disorders (ASD): Individuals with autism may have unique sensory needs and communication preferences.
- Dementia: Compassionate support is crucial for individuals with dementia, and we are committed to ensuring a safe and comfortable experience.
- Anxiety Disorders: Travel can be challenging for those dealing with anxiety disorders. Our aim is to provide a calming and understanding environment.
- Sensory Processing Disorders: Bright lights, loud noises, or crowded spaces can be overwhelming for those with sensory processing disorders. Our airport strives to accommodate these sensitivities.
- Attention Deficit Hyperactivity Disorder (ADHD): Individuals with ADHD may benefit from additional support to navigate the bustling airport environment.
How does the Sunflower help?
Our Sunflower Lanyards serve as a discreet way for individuals with non-visible disabilities to signal that they may require additional support or understanding during their time at the airport. By wearing the lanyard, passengers can navigate the terminal with confidence, knowing that our staff is aware and ready to assist.
Where to get a Sunflower Lanyard?
Visit our Information Desk, where you can pick up a Sunflower Lanyard at no cost. Our friendly staff is available to provide information and ensure your journey through the airport is as seamless as possible.
At Isle of Man airport, we believe in making travel accessible and enjoyable for everyone. The Hidden Disabilities Sunflower is just one way we're striving to create an inclusive and supportive environment. Your comfort and well-being are our priority. Safe travels and a warm welcome to all!
Anyone wishing to arrange a pre-flight familiarisation session should email Admin.Airport@gov.im
For more information about the Sunflower visit hdsunflower.com
Isle of Man Airport is always open to feedback-share your thoughts and suggestions by emailing Admin.Airport@gov.im
Carry Medication
For liquid medication over 100ml you’ll need to carry proof that the medication is prescribed to you (for example, a letter from your doctor or a copy of your prescription) .This will be checked by the security officer.
More guidance can be found in our Accessibility Handout 2024
Assistance Through Security
Customers with visible and non-visible disabilities requiring assistance must make themselves known to the security officer. You may require this to be addressed discreetly; we are happy to help.
The security officer, where required will help you get prepared for screening. If you require assistance lifting baggage onto the x-ray belt, please ask; we are happy to help.
You will be asked to remove all coats, jackets, and hats. If you feel this may make you feel uncomfortable, please ask for the supervisor, who will offer a search in a private location.
Please remember to remove all large electrical items and liquids from your bag before screening.
Any medication larger than the 100ml limit must be accompanied by a doctor’s letter; this will be checked by your security officer.
Ensure the security officer is aware of any medical devices carried and its location, you will not be asked to remove this from your person for screening. If any spare devices are being carried these should be removed from your luggage for screening.
If you are selected for search, the security officer will make reasonable adjustments if necessary. This should be achieved by discussion with you,the passenger.
Customers with visible and non-visible disabilities must be aware the Security Officer is under a legal obligation to ensure as far as reasonably practicable there are no prohibited articles.
Personal Protective Equipment (PPE)
You may choose to wear PPE. Our security officers may ask you to show your face during screening; your face covering will not be touched by any other person but you.
If you are asked to remove your shoes for screening, we offer foot coverings to ensure your feet stay clean.
Screening
All persons and items carried into a security restricted area will be subject to screening.This may include additional checks carried out by a security officer. Additional screening may be carried out on your body that may feel a little intrusive and personal, but remember the security officer is just carrying out their job. If you have any sore or sensitive areas on your body or fitted medical devices or equipment (for example, an insulin pump or ostomy bag), please inform the security officer if a manual search is required.
If this search is not something you would like to take place in public, ask for a private search. Our officers are happy to help.
Items which are selected for additional screening may require the security officer to empty the contents of your bag. A request can be made to conduct this on a private area.If you have any concerns, please do hesitate to speak to the supervisor.
Any further information, please do not hesitate to contact the Isle of Man Security Department on 01624 821712.
Medical Devices
Don't forget to bring your medical evidence (e.g. letter from a medical practitioner) to confirm your medical device such as an insulin pump or Continuous Glucose Monitoring System (CGMS). Have this ready to show the security officer, along with your medical device awareness card.
Inform the airport security officer about the device, specifying what it is and where it is located.
If you are carrying a spare medical device, remove it from your cabin bag before the x-ray and inform the security officer.
Contact the airport if you have any concerns or queries before you travel. Please note that screening equipment and processes may vary from airport to airport.
Please check your return airport (if outside the UK) regarding their arrangements for screening medical devices.