Baggage and passports

At the check in counter, your baggage will be weighed to ensure it meets the airlines weight restrictions. After weighing your bag will be labelled with tags to ensure it reaches your destination. Once baggage is labelled it will be transported to the aircraft separately.

Menzies Ground Handling Staff are made aware of any special assistance bookings and their requirements a day before the flight (if available) and they use this information to edit the seat configuration to suit the passenger’s needs.

All special assistance passengers are required to check in at the desk with no requirement to print boarding tickets and go directly through security.

At this point the passenger’s needs are confirmed against the original booking. Solo travelling passengers must confirm that they are able to use bathroom facilities and be able to be self-supporting whilst travelling through the airport.

Passengers are then escorted to the scenic lift, through security by Menzies staff into the departure lounge where they are invited to wait until the time of boarding when they will be collected again by Menzies staff and prepared for departure.