Travelling if you are blind or with visual impairment

When booking your flight notify the airline about your visual impairment. This is preferably done 48 hours before travel.

Upon arrival at the airport proceed to check in counter or designated assistance area. Even if you haven’t pre- booked assistance, Menzies staff will do their best to accommodate your needs.

Our Menzies staff will escort you through the airport, helping you navigate walkways, escalators, elevators and other facilities.

Accessible restrooms are available throughout the airport. Our staff can guide you to the nearest one upon request.

Arriving at your departure gate Menzies will assist you with boarding procedures and ensure you are safely seated on the aircraft. Pay close attentions to all announcement made via our Tanoy system to stay informed with the flight updates. Flights times can change rapidly, with delays and cancellations all being potential outcomes.

Assistance dogs

Our terminal building welcomes guidance dog, also known as service dogs, to accompany individuals with reduced mobility and hidden disabilities. These trained dogs provide essential support to their owners, aiding them in navigating their surroundings and performing various tasks.

To ensure smooth and hassle free travel experience, passengers intending to travel with a guidance dog are kindly requested to inform their respective airline in advance.

This notifications allows the airline to make necessary arrangements to accommodate both passenger andthe guidance dog during the journey.