Airport equipment

If you or someone you know who is travelling has reduced mobility, assistance is available to help you pass through the airport. Assistance can be booked in advance when making your reservation, or alternatively requested at check-in. Mobility assistance is currently provided at the Airport by Menzies Aviation on behalf of all the airlines.

Menzies staff members are ready to assist passengers with wheelchairs both arriving and departing, help with hand luggage and hold luggage if required.

Standard and Power Assisted Wheelchairs

At present Menzies Aviation provides 18 standard wheelchairs and 4 power assisted wheelchairs. The standard wheelchairs are self-propelled or pushed and the power assisted wheelchairs are used to assist the agent in pushing passengers up inclines.

Ambulift

The Ambulift is used as a boarding vehicle for disabled passengers, passengers with reduced mobility (PRM) or disabled air-travellers, mainly people using wheelchairs or elderly people with difficulties in climbing stairs.

AviRamp Lite

AviRamp is the world's only mobile jet bridge designed to provide access for all passengers to aircraft with gentle slopes of just 7.5 to 8° rather than using steep stairs.

Aisle Chair

The aisle chair is a small wheelchair that is used to transport immobile passengers from their own wheelchair to a seat on the aircraft. Aisle chairs are used during enplaning and deplaning.

SMAX Chair - Stair Climber

Used if the Ambulift is unserviceable the SMAX chair with the help of two members of staff enables us to safely navigate aircraft steps with passengers in either direction.

Eagle Hoist

The Eagle Hoist is used to lift customers (using a sling) from a wheelchair. Staff then use the Eagle Hoist to negotiate the aircraft aisle, straddle the aircraft seat and lower the customer into the seat.

Special assistance and Evacuation

We are committed to ensuring a safe and accessible environment for all our guests. If you have booked special assistance, please be aware that our dedicated staff are here to assist you in the event of an emergency evacuation.

Here is what you need to know: 

Listen to announcements made over the public address system or guidance from members of staff providing critical information and instructions in the event of an emergency.

We have trained personnel who are ready to assist you in case of an emergency. These staff members will help you safely evacuate the building and provide necessary support. Ferno evacuation chairs are located near all stairwells for your safe evacuation