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Special Assistance
Special Assistance
Click here to view our Passenger Accessibility Handout
Booking Special Assistance
If you have special needs, face challenges with aircraft steps, or have any unique requirements, we are here to assist you. To ensure a seamless experience, we highly recommend booking special assistance in advance through your airline or travel agent
Our ground handling agent Menzies will make every effort to accommodate your needs if you turn up at the airport without prior booking, please be aware that this might result in longer wait times for assistance.
All airlines have a section to “click” if special assistance is required, this then takes you to a further screen of information. EasyJet allow Special Assistance Ticket purchases to use the priority check in line. Loganair do not have such a facility at IOM Airport.
To book special assistance with EasyJet or Loganair, please follow the guidelines below:
EasyJet:
Log in t Manage Bookings- If you’ve already made a booking with EasyJet, you can login to your `Manage booking` portal on their website or app. Then, you can add your specific accessibility requirements to your booking.
Alternatively, you can reach out to EasyJet dedicated `Special assistance team`. Provide them with your booking reference number and they will assist you in adding your requirements to your boking.
For more detailed information and o access these services please visit EasyJet official website.
Loganair:
When booking your flight with Loganair, you have the option to complete a special assistance form during the booking process. You can also contact Loganair directly by phone. For specific detail and contact information please visit their official website.
Travelling with your own mobility equipment
You should also contact your Airline at least 48 hours before departure/arrival if you are planning to bring own equipment such as a wheelchair (including electric) or electric mobility scooter. This information is then passed directly to our ground handling agent Menzies.
You can use your own mobility aid to the boarding gate or aircraft door if preferred. For arriving flights, our ground handling agent will provide your own mobility device at the arrival gate when made available by the airlines’ contracted ground handling agent – Menzies who are responsible for offloading all cargo from the aircraft holds.
For more information and guidance, the Civil Aviation Authority (CAA) provides valuable advice. Feel free to explore their insights on special assistance by visiting their website.
We look forward to assisting you on your journey.
If you have any feedback about travelling through the airport with special assistance we would love to hear it, please contact admin.airport@gov.im
Hidden Disabilities
Isle of Man airport has proudly adopted the Sunflower Scheme, a symbol of our commitment to creating a welcoming environment for everyone, including those with hidden disabilities.
What are Hidden Disabilities? Hidden disabilities are conditions that may not be immediately apparent but can significantly impact an individual's daily life
Hidden disabilities encompass a wide range of conditions. We extend a warm welcome to anyone with any hidden disability.
Below is just some examples of how we can help we certain hidden disabilities:
- Autism Spectrum Disorders (ASD): Individuals with autism may have unique sensory needs and communication preferences.
- Dementia: Compassionate support is crucial for individuals with dementia, and we are committed to ensuring a safe and comfortable experience.
- Anxiety Disorders: Travel can be challenging for those dealing with anxiety disorders. Our aim is to provide a calming and understanding environment.
- Sensory Processing Disorders: Bright lights, loud noises, or crowded spaces can be overwhelming for those with sensory processing disorders. Our airport strives to accommodate these sensitivities.
- Attention Deficit Hyperactivity Disorder (ADHD): Individuals with ADHD may benefit from additional support to navigate the bustling airport environment
How does the Sunflower Scheme Help?
Our Sunflower Lanyards serve as a discreet way for individuals with hidden disabilities to signal that they may require additional support or understanding during their time at the airport. By wearing the lanyard, passengers can navigate the terminal with confidence, knowing that our staff is aware and ready to assist.
Where to Get a Sunflower Lanyard?
Visit our Information Desk, where you can pick up a Sunflower Lanyard at no cost. Our friendly staff is available to provide information and ensure your journey through the airport is as seamless as possible
Ai Isle of Man airport, we believe in making travel accessible and enjoyable for everyone. The Sunflower Scheme is just one way we're striving to create an inclusive and supportive environment. Your comfort and well-being are our priority. Safe travels and a warm welcome to all!
Anyone wishing to arrange a pre-flight familiarisation session should email Admin.Airport@gov.im
For more information about the Sunflower Scheme visit hdsunflower.com. Isle of Man Airport is always open to feedback - share your thoughts and suggestions by emailing Admin.Airport@gov.im
Assistance Through Security
People with visible and non-visible disabilities requiring assistance must make themselves known to the Security Officer. You may require this to be addressed discreetly, we are happy to help.
The Security Officer where required will help you get prepared for screening, if you require assistance lifting baggage onto the x-ray belt please ask we are happy to help.
You will be asked to remove all coats, jackets and hats, if you feel this may make you feel uncomfortable please ask for the supervisor who will offer a search in a private location.
Please remember to remove all large electrical items and liquids from your bag before screening
Any medication larger than the 100ml limit must be accompanied by a doctor’s letter; this will be checked by your Security Officer.
Ensure the security officer is aware of any medical devices carried and its location, you will not be asked to remove this from your person for screening. If any spare devices are being carried these should be removed from your luggage for screening.
If you are selected for search the Security Officer will make reasonable adjustments if necessary, this should be achieved by discussion with you the passenger.
People with visible and non-visible disabilities must be aware the Security Officer is under a legal obligation to satisfy as far as reasonably practicable there are no prohibited articles.
Personal Protective Equipment (PPE)
You may yourself choose to wear PPE. Our Security Officers may ask you to show your face during screening, your face covering will not be touched by any other person but you.
If you are asked to remove your shoes for screening, we offer foot coverings to ensure your feet stay clean.
Carry Medication
For liquid medication over 100ml you should carry documentary evidence to confirm the need of the medication or in the form of a letter from a medical practitioner or medical company, this will be checked by the security officer.
Screening
All persons and items carried entering a Security Restricted Area will be subject to screening, this may include additional checks carried out by a Security Officer. Additional screening may be carried out on your body that may feel a little intrusive and personal but remember the Security Officer is just carrying out their job. If you have any sore / sensitive areas on your body or fitted medical devices / equipment (for example an insulin pump or ostomy bag), please inform the Security Officer if a manual search is required.
If this search is not something you would like to take place in public ask for a private search. Our officers are happy to help.
Items which are selected for additional screening may require the Security Officer to empty the contents of your bag, a request can be made to conduct this on a private area.
If you have any concerns please do hesitate to speak to the Supervisor.
Any further information please do not hesitate to contact the Isle of Man Security Department on 01624 821712.
